For another class, that I really encourage you to take (Business Model Innovation – ME2815), I studied the case of WhatsApp. As I found it really interesting, it seemed to me that it could be cool to share my thoughts on the subject with you so we could eventually debate about it.

Everybody knows WhatsApp right? A lot of us are using it everyday, with our friends, our family, and especially those like me who are living abroad. This is a brilliant, easy-to-use, ad-free tool that you must have on your phone today. In 2015, almost one in seven person on Earth was using WhatsApp every month [1].

For this assignment, I had to describe WhatsApp business model. I decided to describe it following the definition of a business model that Alan Afuah gave in his book Business Model Innovation (2014) [2]. According to him this is how we can represent the different components of a Business model:Capture d’écran 2016-04-19 à 16.01.08

  1. Customer Value Proposition: What WhatsApp has to offer to customers?

First of all, WhatsApp is free to use for the first year. It is a better and cheaper alternative for customers to send each other messages without having to pay for SMS or MMS. WhatsApp is an IP-based software (software that use the Internet Protocol to deliver content), thus in order to be able to use the application and send messages to his contact, the user only needs a WiFi connection or a data access plan.

WhatsApp is not only a text based messaging application, it is a real time messenger with several features such as: the ability to create groups, send each other images, video and audio media messages, share geographical positions and so on.

WhatsApp is available on every different Smartphone Operating System, but also on a lot of regular phones (with limited functionality), allowing therefore anyone with a phone and an Internet connection to use the Application and be reachable by everyone. It is also important to note that you can use WhatsApp even if you don’t have a phone or a smartphone. Indeed there is a Desktop version of WhatsApp.

WhatsApp is an incredibly easy app to use; it is in WhatsApp’s philosophy to keep it as simple as possible, just like their revenue model that I will discuss later. They want the app to be easy to download (be accessible on every application download platform), and easy to use. For example, because of their partnership with Facebook, once the application is installed you can see all the WhatsApp users among your Facebook contacts and directly chat with them, same thing with the contacts already registered in your phone.

Another recent and very interesting Customer value proposition is the fact that every message sent on WhatsApp is encrypted. With billions of messages sent every month on WhatsApp this point is a really good and impressive value added to the application.

  1. Market Segments: Who are the WhatsApp customers?

The median age of a WhatsApp user was 36 years old at the end of 2013, but because it is really easy to use the app is used by adults of all ages. WhatsApp is also very popular among teenager users. It can be explained by the possibility of having group conversations, the ability to send unlimited amount of images, audio messages and so on. WhatsApp is really popular among the community of people living abroad because of the possibility to send messages over the entire planet they can stay in touch with their home friends and family.

  1. Revenue Model: How is WhatsApp generating revenue from customers?

WhatsApp is a subscription service. It is free to use for the first year. Once the free one-year trial period is over, there is a subscription fee of $0.99 USD. It is also important to note that if you originally downloaded WhatsApp for $0.99 USD, then as a “courtesy for having to pay to download the app, you will retain a lifetime subscription” [3].

WhatsApp always refused to use advertising as a source of revenues.

This revenue model can sound really simple but the philosophy of WhatsApp founders has always been to keep their application simple: easy to use, and ad-free, as Jan Koum (WhatsApp co-founder) once said “do one thing, and do it well”[4].

  1. Growth Model: How can WhatsApp grow profitably? 

    If WhatsApp is against the fact to use advertising as a source of revenue, they also spent absolutely nothing on advertising or promoting for their app in order to grow. WhatsApp founders believe that there is no better promoting campaign than word to mouth and having a useful product used globally by everybody. Because of their anti-marketing strategy, their cross-plateform operability (on both smart and feature phones), the privacy and the affordability of the application WhatsApp is enjoying an impressive viral growth.

  2. Capabilities: What are WhatsApp resources and Activities?

WhatsApp physical resources are mainly their server based infrastructure (hardware) that has to deal with the incredible amount of data that the application is producing and their instant messaging application (software).

WhatsApp human resources are not that consequent, indeed the case in 2014 the company only had around 60 employees with a majority of them being engineers. It is also important to note that a part of the development of the application has been possible because of the work of volunteers that helped the developers to translate the application in more than 30 different languages.

WhatsApp organizational resources are composed of their partnerships with Software developers from Russia, and with device manufacturers and telecom operators that helped them to reach more users. In 2014 Facebook bought WhatsApp for $19 Billion USD, giving them access to Facebook’s resources. I could also include in the organizational resources the 01 billion people using the application every month giving the company an incredible strength in the market. This large user base is due to the philosophy of affordability, privacy and ad-free that is behind WhatsApp, becoming a trusted brand for the customers.



Is WhatsApp competitive advantage durable?

WhatsApp was a pioneer in the OTT (Over-The-Top applications) world and benefits of the first mover advantage.

They created the market in which they are involved, doing that can be risky because you can face difficulties and these can shut your company down, while in the same time another company comes to the market, learn from your mistakes and becomes bigger than you. That is why the first mover advantage can be a short live advantage or durable advantage.

WhatsApp managed to create the market remaining faithful to their philosophy and building it the way they wanted. This is a proof of excellent management, durability and ability of evolution. WhatsApp have a strong and durable competitive advantage. Not because they have a technology leadership, indeed their technology is not superior to their competitors, but they have resources that are valuable, rare, difficult to imitate and difficult to substitute.

I talked about those resources earlier: their huge user base, and their trusted brand. Those resources are the real difference between WhatsApp and their competitors and they are what will make WhatsApp competitive advantage durable.


I know it might be a long post to read, but if you managed to read it all, do not hesitate to tell in the comments what you think about it!
Also I’m sorry if I made some english mistakes… Let’s not forget that I’m french!


 

References:

[1]: WhatsApp website; Blog; https://blog.whatsapp.com/616/One-billion

[2]: Sample of Allan Afuah’s book – Business Model Innovation ( 2014) : http://samples.sainsburysebooks.co.uk/9781136656422_sample_553280.pdf

[3]: WhatsApp website; FAQ; https://www.whatsapp.com/faq/en/iphone/30060258

[4]: Growth Hackers website; https://growthhackers.com/growth-studies/whatsapp

Please give your opinion and discuss in the comment section!

Spotify came out with an open letter bringing up problems with wanting to be located in Sweden, but Sweden nog being compatible for Spotify or other companies (main focus on startups) to grow. Two articles about the open letter, and the open letter from Spotify are linked down below.

Skärmavbild 2016-04-18 kl. 15.52.14Spotify’s structure

Looking at the structure of Spotify, it is clear that Spotify has already begun to move out of Sweden from the beginning. Spotify Technology SA is a holding company incorporated in 2006, based in Luxembourg and is the parent company. Spotify AB is based in Sweden with around 650 employees and handles research and development. Spotify Ltd. is based in England, and operates as the parent company. In total there are 26 offices around the world, and around 1500 employees in total.

What do you think is a better option for Spotify AB (research and development); do be located in Europe, US or Asia?
What do you think about Spotifys claims?
Have you personally experienced problems with housing situations?
The education system – to all the exchange students; did your curriculum involve programming from a young age?

http://swedishstartupspace.com/2016/04/12/spotify-founders-threaten-to-move-from-sweden-in-open-letter/

http://www.wsj.com/articles/spotify-founders-blast-swedens-business-environment-in-open-letter-1460479684?shareToken=std597e9a3e46846da9443b2f6a8d26791%3Fmod%3De2fb

The open letter (in Swedish): https://medium.com/@SpotifySE/vi-m%C3%A5ste-agera-eller-bli-omsprungna-383bb0b808eb#.bwjxv2u78

[Side note: Spotify is owned about one-sixth by the four big record labels; Universal Music Group, EMI Music, Warner Music Group, and Sony BMG.]

Graph

I attended a lunch seminar held by Stockholm Business Region that presented the Economic Graph based on information from LinkedIn. The main speaker of the event was Sue Duke, Director of Public Policy for Europe LinkedIn, with a panel consisting of Karin Wanngård (Mayor of Stockholm), Lisa Gunnarsson (Head of LinkedIn Nordics), Joseph Michael (Project Manager, Startup/Tech, City of Stockholm), Philip Ahlsén (Talent Acquisition Manager, Klarna) and Martin Ganeteg (HRIS Manager, SCA).

Karin Wanngård started the seminar by telling us the vision of Stockholm being a sustainable city, financially, democratically and environmentally, and being a hub for new recruitment and talent. Wanngård is also one of the people behind the project Dataslöjd, putting programming on the curriculum.

After that Sue Duke presented the Economic Graph, showing us why Silicon Valley is calling Stockholm Silicon Forrest and Tech-city of Europe.

Lastly there was a panel taking up some interesting thing. Big turnover is usually seen as a bad thing, but instead it should be seen as growing and getting new networks, fresh ideas and talents. Klarna has a mindset that the organization are getting the talents, rather than talents finding them.

For some reason my pictures don’t want to post in a good quality so I’ll tell you about some of the results and bring the report to our next class.

Top skills for Sweden’s workforce (consists of 20, top five listed below)
1. IT Infrastructure and System Management
2. Sales
3. Graphical Design
4. Software Engineering Management and Requirements Gathering
5. Management Consulting, Business Strategy and Analysis

What Stockholm’s workforce looks like – Top industries
1. Technology 16 % (exceeds global average by 15 %)
2. Professional Services 14 %
3. Government/Non-profit 13 % (almost double than global)

What Stockholm’s workforce looks like – Top job function
1. Sales 12 %
2. Operations 8 %
3. Information Technology 8 % (exceeds the global average by 68 %)

Unique/Standout skills of Stockholm’s workforce
1. User Interface
2. Software Engineering Management and Requirements Gathering
3. Strategy and Strategic Planning (including Entrepreneurship and Market Strategies)

Sue made a remark that Sweden has a unique width, from back to front end, that can be seen throughout the report.

Skills that are more likely to have been hired in the past 12 months
1. Social Media Marketing 39 %
2. Mobile Development 34 %
3. Digital and Online Marketing 29 %

Top alma maters of members
1. Stockholm University
2. KTH Royal Institute of Technology
3. Uppsala University

Distribution of degree types
Doctorate Degree 8 %
Master’s Degree 61 %
Bachelor’s Degree 30 %

The global average for Master’s Degree is 32 %

Attracting talent nationally and globally
Stockholm has talent inflow from Uppsala, Gothenburg, United States, United Kingdom and India. Stockholm has no talent outflow. This means that we loose no talent to what we gain, which is extremely rare.

Connection
Members in Stockholm share the most connections both nationally and internationally. Usually there are just local regions, but Stockholm has Copenhagen, London, Olso and New York. Great global hubs.

 

Some links to check out
http://www.investstockholm.com/news/stockholm-identified-as-tech-talent-magnet/
https://linkedin.confetti.events/
https://twitter.com/sthlmitregion
http://economicgraphchallenge.linkedin.com/
https://www.linkedin.com/pulse/stockholm-identified-tech-talent-magnet-karin-wanng%C3%A5rd

economicgraph.linkedin.com
#economicgraph

/Paulina

 

As a student you always have a list of tasks that needs to be done. My personal task list range from programming a mathematical optimization model to doing my laundry. As any other student, I am my own boss in terms of deciding when these tasks needs to be done. This lies in sharp contrast to the working life that I have experienced so far, where you have other people depending on your work getting done in time and definite deadlines. While it may seem like sweet deal to have the freedom of deciding of when your tasks needs to be done, you also have different incentives for actually getting the tasks the done. Rather than letting down your team, you let down yourself when you do not complete your tasks on time. At least for me, this makes the stakes lower for completing tasks when studying compared to when I am working. This opens the door for procrastination, i.e. postponing your work.

According to this article in The Guardian, studies show that as much as 70 % of university students procrastinate in when studying. In the article you get helpful tips such as separating your workspace from where you have fun and avoiding answering emails while completing you tasks. While these are all helpful tips, I would like to make an addition in form of apps that helps you get motivated and more productive. This list should helpful for students and self-employed people (such as entrepreneurs) that have the freedom of choosing when you want work and what tasks you want to complete.


 

Screenshot 2016-04-13 14.27.34

  1. Streaks helps you form routines. Choose tasks that you want complete on a regular basis, whether it is daily, semi-daily or weekly. Once the task is completed you mark it as such. After a while, if you stick to your routines, you will have streaks corresponding to how many times in a row you have completed the task. As the streaks gets longer you get more incentive to keep the streak going. This helped me forming a habit of getting up at 7 am every weekday even though my lecture schedule allows me to sleep in basically every day.

    Screenshot 2016-04-13 14.41.24

  2.  Wunderlist is a smart way of keeping track of your tasks that needs to be done. You can categorize and prioritize your tasks and set reminders. Writing this blog post was on my under my todo-list for the course ME2603.

    Screenshot 2016-04-13 14.55.39

  3.  Noisli is a great way of using sounds to create a great environment for studying or working. It has been shown that a moderate level of noise increases creativity and I can personally say that Noisli is a great way of creating your own sound environment and drown out annoying noises.

Indiapreneur #1 pre-event networking session

Indiapreneur #1 pre-event networking session

I attended Indiapreneurs #1, a networking event with a focus on integrating the entrepreneurship network between India and Stockholm with a focus on doing business in India, hosted by Synch Law. I felt that the focus of this session on doing business while overcoming cross-cultural differences was especially refreshing. Every speaker had different insights to share about their entrepreneurship experiences in India, but I found the points put across by Mr Anil Raj, the CEO & Co-Founder at OMC Ltd especially pertinent to what I have learnt in class.

Mr Raj is a veteran of the telecom industry who has previously held senior positions in Ericsson, and went on to co-found the startup OMC Ltd, an India-based power company that aims to provide power to rural parts of India through renewable sources.

I found Mr Raj’s presentation on how he came up with the idea to create the startup OMC Ltd especially relevant to our recent lesson on opportunity, cost and innovation. Mr Raj described how he initially came up with the idea of providing power to the Indian rural population, and proceeded to dominate the market through implementing this idea. Mr Raj highlighted that power is a universal necessity, hence OMC Ltd did not face any first mover disadvantage having to educate the market about their product, but conversely had a first mover advantage as many companies doing business in India mainly focus on developing products for users in the big cities, and leave out the majority of the Indian rural population. OMC Ltd focused on exploiting this opportunity in a timely manner, solving a long-running pain of a lack of readily available power that their market faces.

I also found Mr Raj’s portrayal of OMC Ltd’s business model and creation pertinent to our lesson on business models. OMC Ltd’s business model identified the rural Indian population as a niche customer segment, and created a value proposition to try to solve the pain of the rural population’s lack of available energy. Mr Raj says that having established OMC Ltd’s core business in India, they have plans to apply the same business model to other niche markets, looking towards the Philippine’s rural population to expand his business. I felt that this was a very relevant example of the importance of focusing on a niche segment to establish a business model, and then applying and adapting a tested business model to different market segments.

Apart from the relevance of Mr Raj’s speech to the lessons in class, Mr Raj also highlighted many aspects of India’s business climate that would be relevant to anyone who wants to do business in India. India is a fast growing economy with many different socio-economic groups, and entrepreneurs must be comfortable dealing with the price and quality sensitive Indian market, and the many layers of bureaucracy to overcome to get anything done. From this, I started to realize how much culture can affect the way people do business and start companies in different countries.

Although I was initially apprehensive to go for Indiapreneurs #1 as I was neither from India, nor had any idea about the business climate in India, but I left the event thankful to have come, and listened to many inspiring speakers whose entrepreneurship experiences were both inspiring and enriching to listen to.

In my opinion, there are a few reasons of why Elon Musk releases their patent to the public. Firstly, he wants to control the standards in the industry and speed up the adoption of electric vehicles. This is aligned with their company’s mission to “accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible.” By obtaining the patents in the first place, he is discouraging any other company from adopting the same technology to innovate and create a mass market for electric vehicles.

Secondly, having competitors who leverage Tesla patent work actually serve as validation such that their technologies are viable and desirable. It can serve as a strategy to allow Tesla to reach a larger crowd – Crossing the Chasm, over a doubting public.

Thirdly, Tesla have made early investments into production facilities like the Gigafactory, they may be able to change their business model such as to manufacture parts for other automobile manufacturers who are in the same playing fields. This will provide them with an alternate revenue stream until the time when those manufacturers have developed their own supply chains.

Lastly, having such an open environment that encourages information sharing may be the best way to spur creativity and allowing Tesla to challenge themselves constantly to innovate and improve in order to stay in the age of technological advancement.

I have been to the STHLM Tech Meetup yesterday in Slussen.

Was a great event with interesting Startups:

  1. Looklet: Photographing model and dresses at different times and places being able to combine everything with the software. Being dynamic and scalable.
  2. MinaTjänster: My favourite. Having all your subscritions clearly in an app and being able to unsubscribe e.g. phone contracts by swiping a finger. The next market they want to enter is Germany, I am looking forward to that.
  3. Smart Classroom Manager: A software to control everything in pre-school: attendance, learning activities, …..Pitch MinaTjänster @STHLMTech Meetup

Also theinvestors for startups Vinnova and ALMI  talked about their work.

Looking forward to the next one in May!

As we all know, ideas do not appear out of nowhere. The products/services we have today arises from combinations of different ideas. The generation of a new idea today leads to more ideas that could be created in future. Innovation prospers, as people connect and recombine existing ideas into newer and better ideas that can change or improve their lives. However, people have been putting restrictions (e.g. having trade secrets, putting patents/IPs) on their ideas. This seems to be an ironic case because if restrictions are built, it inhibits innovation.

Mr. Musk, the CEO of Tesla, seemed to understand this ideology where he mentioned that the sharing of patents could help to speed up the process of innovation and create more opportunities for Tesla in the electric car market. However, some investors were not exactly happy as they felt patents were assets of the company.

Personally, I felt that the release of patents could be a smart move for Tesla.
1. Tesla could no longer rely on their patents to survive in the market. This forces the company to innovate continuously instead of being complacent. With disruptive innovation occurring at an unprecedented speed, this is important for Tesla if they want to survive in the market.
2. By releasing patents to the outside world, anyone could improve or modify Tesla’s existing design. As more companies enter the electric car industry, newer and better infrastructure might be setup to support the adoption of electric cars. This will provide more opportunities for Tesla to grow their business which may mean good news for them.
3. Also, having patents may introduce lots of lawsuits and cost Tesla lots of lawyer cost and time. By releasing patents free for all, it will save Tesla lots of trouble and allow them to devote more time/money on R&D for the company.

Despite so, the effects of whether releasing patents for public use is beneficial for society can only be seen in the near future. However, companies like Toyota is also following Tesla’s footsteps by intending to release its patents related to fuel cell technology.